Privacy Policy

Who we are

Campus Sawa is a ride-sharing service for university students in Egypt, on campussawa.com, app.campussawa.com and our mobile apps. Campus Sawa is run by Mohamed Sherif (mohamedsalahsh750@gmail.com) and Ahmed Sameh (ahmedsamehelemary@gmail.com). "Campus Sawa" is the name of the service; it is not a registered company.

This policy explains what information we handle, why, who can see it, how long we keep it and the choices you have. Contact us through Support in the app or on app.campussawa.com, or by email to either of the addresses above.

Information we handle

• Account: your email address and password (stored only in protected form by our sign-in provider), your name, university and campus.
• Student verification: your student ID photos, your gender and the review result.
• Drivers: driving licence and vehicle licence photos, vehicle details (type, plate, colour, model) and the payout details you enter (InstaPay address or mobile wallet number, and the recipient's name).
• Guest seats: when you book a second seat for a fellow student, the guest's name and your confirmation about them.
• Trips: pickup and drop-off points, times, bookings, attendance, fares, payment and withdrawal records, ratings, reports and incidents.
• Location: your precise location, only when you choose to use it (for example "Use where I am now" or confirming arrival), and only while the app is open. We do not track your location in the background.
• Messages: ride chat and support tickets. In-app voice calls are not recorded by Campus Sawa.
• Technical: crash reports without your name or email, security logs and, when notifications are on, a notification token for your device.

Why we use it

We use this information to run your account, check that riders and drivers are eligible students, match trips, handle bookings and payments, provide support, keep people safe, prevent misuse, investigate reports and meet legal obligations.

We send service messages that you need, such as booking and safety updates. We do not send marketing messages; if we ever want to, we will ask for your permission first and let you unsubscribe at any time. We do not sell your information and we do not show advertising.

Who can see it

• Other students on your trip see what they need to ride together: your name, university, rating, the pickup point and, for drivers, the vehicle details.
• Our review team sees verification documents to approve or refuse them.
• Service providers that run parts of Campus Sawa for us: Supabase (database, file storage and sign-in), Cloudflare (website hosting), Google Maps Platform (place search and maps), Geoapify (routes and map images), Paymob (payments), LiveKit (voice calls), Expo (notifications) and Sentry (crash reports). They use the information only to provide their service.
• Authorities, when the law requires it.

Some of these providers process information outside Egypt, including in the European Union and the United States.

Payments

Card payments go through Paymob's secure checkout. Paymob receives your card details; Campus Sawa does not. We receive the result, the amount and a payment reference. Never send card numbers or security codes in chat or support.

During the current preview, payments are simulated: no card or wallet is charged.

How long we keep it

• Student ID and licence photos: kept while your application is under review or approved, so eligibility can be checked. Replaced photos are deleted. Photos are deleted 30 days after an application is refused, 90 days after we ask for changes and no new photo arrives, and 90 days after upload if an application is never submitted.
• Ride chat: deleted 30 days after the trip, unless a dispute or review about it is still open.
• When you delete your account, your profile, documents and sign-in are erased straight away. Records of bookings, payments, withdrawals and safety reviews are kept under an anonymous ID, because we need them for payments, disputes and the law. Copies in backups are removed over a limited time.

Your choices and rights

• Delete your account any time in Account → Delete account (it waits until no trip or payment of yours is still open).
• Ask us for a copy of your information, or to correct or delete it, through Support or by email. We reply as soon as we can and within the time the law allows.
• Turn location access off in your phone or browser settings; you can still choose places by name or on the map.
• Turn notifications off in your phone settings.

Security

Information travels encrypted, documents are stored privately and only the people who need it can see it. No system is perfectly secure; if something goes wrong that affects you, we will tell you and do what the law requires.

Age

Campus Sawa is for students aged 18 or older. If we learn that an account belongs to someone under 18, we close it and delete its information.

Changes to this policy

When we change this policy we publish a new version with its date. For important changes we tell you in the app and ask you to accept the new version before you continue.