Refund Policy

During the preview

Campus Sawa is in a preview: payments are simulated and no card or wallet is charged, so there is nothing to refund yet. The rules below apply once real payments start, and we will tell you in the app before that happens.

How payment works

When you book, the maximum total is reserved on your card through Paymob. After the trip you are charged the final fare, which is never more than the maximum, and the rest of the reservation is released.

If you cancel

If you cancel before pickup, you pay nothing: a reservation is released, and any amount already collected is refunded in full. There is no cancellation fee, although a late cancellation can count as an incident under the Terms.

If the driver cancels or doesn't come

Open a ticket from Support in the app with the booking details. Our team reviews what happened and decides the refund for that case. The same applies if you leave a trip early for a personal reason.

Timing

We aim to reply to refund tickets within 24 hours; this is a reply time, not a promise that the money arrives within 24 hours. Once a refund is approved, Paymob and your bank decide how long it takes to reach your card. Refunds go back to the card you paid with.

Never send card numbers or security codes through Support. These rules do not remove any rights you have under Egyptian consumer law.